Care2Care Training

Training For The Workplace

Following our success in Health and Social Care training, we have taken our commitment to quality and customer service and applied it to providing a range of staff training and development, and consultancy services to organisations outside the Care Sector.

Training for the Workplace covers subjects such as:- Customer Service, Emergency First Aid, Equality and Diversity, Fire Safety, Health and Safety Awareness, Moving and Handling. Details of all these courses can be found below.

Further training for staff who are, or wish to become, managers or supervisors can be found on the "Training for Managers and Supervisors" page

More advanced training can be found on the "Training for National Vocational Qualifications" page.

Course Booking Information can be found at the foot of this page.

Course Details

Assertiveness for the Workplace

This training course will provide participants with the assertiveness skills and techniques needed in their day-to-day working environment, with particular emphasis being placed on the skills and techniques needed when providing customer facing services.

This course is intended for all levels of staff, and no prior knowledge is assumed or required.

Course Duration: 1 day.

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Communication

This training course will provide participants with the knowledge and understanding of how to communicate effectively with service users and customers by addressing their differing needs.

This course is intended for all levels of staff, and no prior knowledge is assumed or required.

Course Duration: � day.

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Customer Service

This training course will provide participants with an understanding of who their customers are, how to develop and deliver excellent customer care, and how to develop the confidence and skills to deal with difficult customers, how to build long-term relationships, and how to exceed customer needs.

This course is intended for all levels of staff, and no prior knowledge is assumed or required.

Course Duration: � day.

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Equality and Diversity

Designed to meet the requirements of the Race Relations Act 1976, Sex Discrimination Act 1975, Equal Pay Act 1970, Disability Discrimination Act 1995, Human Rights Act 1998, Age Discrimination Act 2006, and other appropriate legislation, this training course will provide participants with an understanding of equality, diversity and discrimination issues in the workplace, and its legal context.

This course is intended for all levels of staff, and no prior knowledge is assumed or required.

Course Duration: � day.

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Fire Safety

Designed to meet the requirements of the Fire Precautions (Workplace) Regulations 1997, and other appropriate legislation, this training course will provide participants with the information needed to recognise fire hazards, respond safely to the occurrence of fire, communicate effectively with the Emergency Services, and quickly and safely evacuate a building.

Particular emphasis will be given to implementing the knowledge gained in the participant�s day-to-day working environment.

This course is intended for all levels of staff, and no prior knowledge is assumed or required.

Course Duration: � day.

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(Emergency) First Aid

Designed to meet the requirements of the Health and Safety (First Aid) Regulations 1981, and other appropriate legislation, this training course will provide participants with the information needed to deal with accidents or the occurrence of sudden illness, and give them the basic knowledge of first aid procedures required to give immediate care whenever and wherever it is needed.

Particular emphasis will be given to administering first aid in the participant�s day-to-day working environment.

Participants will gain Appointed Person First Aid Certification valid for 3 years.

This course is intended for all levels of staff, and no prior knowledge is assumed or required.

Course Duration: 1 day.

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First Aid

This training course is an advanced course following on from our 1-day Emergency First Aid course.

This course is intended for all levels of staff, and it is recommended that participants have attended the equivalent of our Emergency First Aid course.

Course Duration: 3 days.

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Food Hygiene Awareness

Designed to meet the requirements of the Food Safety Act 1990, The Food Safety (General Food Hygiene) Regulations 1995, and other appropriate legislation, this training course will provide an understanding and awareness of a wide range of issues surrounding food hygiene and the need to achieve good standards of food safety and hygiene, together with a basic knowledge of the methods of preventing food poisoning and contamination.

This course is intended for all food handlers or anyone working in a role that involves contact with food, and no prior knowledge is assumed or required.

Course Duration: � day.

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Health and Safety Awareness

Designed to meet the requirements of the Health and Safety at Work Act 1974, and other appropriate legislation, this training course will provide participants with the information needed to ensure a safe working environment, by outlining the benefits and legal requirements of adopting effective health and safety measures in the workplace.

Participants will be made aware of potential risks in the workplace; their responsibilities, and the responsibilities of their co-workers and employers; together with the legal requirements for reporting and recording accidents.

This course is intended for all staff with responsibility for health and safety, and no prior knowledge is assumed or required.

Course Duration: � day.

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Moving and Handling

Designed to meet the requirements of the Manual Handling Operations Regulations 1992, and other appropriate legislation, this training course will provide participants with the knowledge they need to reduce the chance of incurring an injury in the workplace.

This course is intended for anyone who may need to move people or objects as part of their job, and no prior knowledge is assumed or required.

Course Duration: � day.

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Recording and Report Writing

This training course will provide participants with an understanding of the principles of good record keeping.

This course is intended for all levels of staff, and no prior knowledge is assumed or required.

Course Duration: � day.

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Course Booking Information

Booking our courses is as easy as 1-2-3, it really couldn't be easier!

Simply follow these 3 easy steps...

1. Choose the course(s) you want.
2. Check with us for course availability and price.
3. Phone, fax, email or post your course booking to us.**

We will confirm your booking by return of post, and send you course joining instructions 5 working days before the course starts.

**Telephone bookings must be confirmed in writing within 7 working days.

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